Refund policy
We strive for customer satisfaction and stand behind our products. If you’re not happy with your purchase, please review our return policy below.
📅 30-Day Return Policy
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
📦 How to Initiate a Return
Contact us at sales@leathercolic.com to request a return.
Returns must be sent to the following address:
4123 Hawthorne Dr, Sachse, Texas
If your return is accepted, we’ll provide you with a prepaid return shipping label and detailed return instructions.
🚨 Important: Items sent back without first requesting a return will not be accepted.
✉️ You can always contact us for any return-related inquiries at sales@leathercolic.com.
🛠️ Damages & Issues
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately, so we can resolve the issue.
🚫 Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Custom or personalized items (special orders, engravings, or monogrammed products).
Perishable goods (food, flowers, plants).
Personal care products (beauty products, skincare).
Hazardous materials (flammable liquids, gases).
❗ Sale items and gift cards are also non-returnable. If you have any questions about your specific item, please reach out before purchasing.
🔄 Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order separately.
🇪🇺 European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be unused, with tags, and in its original packaging, along with proof of purchase.
💰 Refunds
We will notify you once we’ve received and inspected your return.
If approved, the refund will be processed to your original payment method within 10 business days.
If you haven’t received your refund within 15 business days after approval, contact us at sales@leathercolic.com.